Cisco - Customer Collaboration

Deliver content-rich, customer-centric experiences to help create the foundation for positive customer service and build a stronger business.

	Cisco MediaSense Capture, store, and process multimedia on a unified network platform Help your agents by giving their supervisors live conversation monitoring Equipped to integrate with standards-based real-time speech analytics Reduce multimedia processing costs, resolve caller issues faste

	Cisco Unified Contact Center Enterprise Deliver state-of-the-art contact center capabilities over an IP infrastructure Designed for enterprise applications Intelligent contact routing and computer telephony integration Reduce long-distance toll-charges and network bandwidth usage

	Cisco Unified Contact Center Express Sophisticated, easy-to-deploy call routing and contact management Designed for midmarket, enterprise branch, or corporate departments Support up to 400 agents in both formal and informal contact centers

	Cisco Unified Customer Voice Portal Award-winning customer self-service speech and video software Powerful call control allows calls to be treated at the most efficient location Combines open standards support for speech recognition with intelligent application development Delivers personalized self-service as a standalone IVR system or seamlessly integrated with the contact center

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