Highly-repeatable, best practice IT management in a highly-integrated, single pane of glass interface.

As an IT Professional, you carry the responsibility of maintaining the very lifeline of a company through the availability of the IT systems. You are ultimately accountable for IT financial management, status reporting and corporate compliance. Despite budget restraints, possible reduction in personnel and often limited resources you have a commitment to:

• Provide Exceptional Service
• Implement a Pro-active, Process Driven Service Model
• Increase Productivity
• Exceed Expectations
• Expand Your Service Capabilities
• Focus on Strategic Initiatives

You can accomplish this with a complete, secure, reliable and full service IT Systems Management Solution that will meet your needs today and provide the scalability you need for the future.

Tapal InfoSys is the ultimate solution for automating recurring IT tasks. With Tapal InfoSys, IT professionals can offer extended service capabilities with better service delivery. And, with optional configurations, maximum scalability and multiple domain capabilities, IT departments or service providers of all sizes can experience the rewards of IT automation.

Features

IT Automation is the key to delivering a proactive, results-based IT service model. Tapal InfoSys provides unparalleled automation of periodic IT tasks required to manage and maintain systems and devices.

Agent Technology Through Agent Procedures, Tapal InfoSys provides pro-active service delivery capabilities that result in increased productivity, consistent service levels, maximum utilization of staff, expanded service capabilities, cost reduction and much more. Antivirus The robust Tapal Managed Services framework and agent technology enable a Single Pane of Glass methodology for Administrators to configure and deploy Tapal Antivirus across the network while providing real-time status updates and alerts to ensure maximum security. Antimalware Tapal Antimalware utilizes a number of new technologies that are designed to quickly detect, destroy, and prevent malware while leveraging the automation capabilities of the Tapal IT systems management framework. Application-Level Backup When your application server goes down, you need it up and running again fast. Audit and Inventory With our Audit and Inventory, knowing and tracking every system and software detail becomes simple, efficient, and reliable no matter where the machines you need to manage are located. Backup The solution is part of Tapal’s IT Automation Framework, giving IT Professionals the ability to deploy, configure, manage, monitor, secure, back up and restore distributed systems from a single management console. Desktop Policy Management Provide the flexibility for users to customize machines to their preference and personality, allowing for a higher level of productivity and user satisfaction. Along with standard organizational settings, backup individual settings on a recurring scheduled basis. Desktop Migration With alerts on the individual steps of a desktop migration, Tapal users never need to wonder what state each machine is in during the migration process. Alerts can become alarms inside Tapal, tickets, emails, or even trigger an agent procedure to run automatically. Directory Services Making sure every system and contact is accounted for by your IT systems management solution requires complex configuration, and, frankly, a lot of luck. There has to be a better way. Endpoint Security Security in today's IT infrastructure is more about layers then about single points of defense. Protecting the outer layer of your network, your endpoints, can be absolutely critical. Endpoint protection starts with a strong Endpoint Security and malware detection and prevention engine. Info Center IT Professionals need quick and easy access to the details of their networks. The ability to accumulate, track and analyze data over time is invaluable for tactical and strategic planning. Imaging and Deployment If the solution doesn't support multicasting, one image of several gigabytes in size, is individually pushed to each target machine dragging down network performance as well as potentially taking too long to reimage a larger quantity of machines.

IT Service Delivery Kit Dynamic Views for identifying Servers, Workstations, Laptops, Exchange, SQL, etc. Monitoring Proactive monitoring of servers, workstations, remote computers, Windows Event Logs and applications is critical to security, network performance and the overall operations of the organization. Network Discovery Network Monitoring utilizes SNMP to provide a graphical view of CPU, RAM, Disk and Network Interface data. As is the case with all Tapal functionality, the Network Discovery and Network Monitoring is completely integrated within the Tapal framework to ensure a Single Pane of Glass web-based interface for network administrators. Network Monitor The number of users that run into a problem on critical systems increases exponentially with time. Early warning allows for user notification and redundancy measures. Automatic resolution potentially eliminates any user downtime. Online Backup While accessibility has changed, the impetus to store, protect and secure that data has grown. These individual systems need to be backed up as reliably as servers in the data center. Patch Management Tapal Patch Management Software automatically keep servers, workstations and remote computers up-to-date with the latest important security patches and software updates. Policy Management Consistency is the hallmark of an effective, agile organization. With thousands of moving parts, ensuring that every user, every system is being managed consistently is critical. PSA Integration Making sure every system and contact is accounted for by your IT systems management solution requires complex configuration, and, frankly, a lot of luck. There has to be a better way. Remote Access Live Connect provides a robust and powerful single machine interface to give you full control over your endpoints with minimal end user interruption. Service Billing Ensure consistent billing by automatically tracking manual and recurring services delivered through the Tapal centralized, consolidated Web-based management dashboard. Service Desk With Tapal Service Desk it’s easy to track, automatically calculate and/or enforce employee time allocations on service requests. With the built in reporting, track the productivity of employees and document incidents that prove the most time consuming. Ticketing IT automation is the key for transitioning from a reactive environment to a proactive, results based IT service delivery model. Tapal provides unparalleled automation of periodic IT tasks required to manage and maintain systems and devices.